COVID-19 Information

Updated May 18th, 2020 at 2:00pm EST

Our students' safety and well-being will always remain our primary concern. Holbrook Field Trips is actively monitoring the coronavirus (COVID-19) issue with great attention. We are in constant communication with our suppliers and with various governmental agencies that are knowledgeable about the situation. We will continue to do our best to keep you as well informed as possible. Below are some of the agency websites which we monitor daily. We recommend that you regularly monitor them as well. 

US State Department:  travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html/

Centers for Disease Control Travel Information: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

US Travel Association: www.ustravel.org/toolkit/emergency-preparedness-and-response-coronavirus-covid-19

Frequently Asked Questions
Will my tour operate?

More and more attractions and suppliers with whom we work have been asked or ordered by the government or have decided temporarily to close.  As such, if your tour group is traveling within the U.S. with a departure date prior to May 15th, we are recommending that you consider postponing your trip. If you do wish to continue on your scheduled trip, and it makes sense to do so, we will do our best to accommodate you.

With the uncertainty surrounding the coronavirus, our group cancellation policy (see below) that is applicable in such situations is intended to give your organization more flexibility to cancel or postpone your tour or alter the itinerary should there be the need to do so.

We are also working closely with our suppliers, requesting that they be sympathetic and understanding during this very unusual situation.

What is the cancellation policy?

In the event a trip is canceled or postponed due to the actions of any governmental or civil authority, school or school district, or a cancellation is caused for any other reason beyond the control of Holbrook Field Trips, tour participants will be entitled to a refund of monies paid less non-recoverable expenses prepaid or incurred by Holbrook Field Trips. 

 

In order to secure your group reservations we must prepay refundable and non-refundable deposits to suppliers of services like airlines, hotels, bus companies, and theatre and entertainment venues. They are not designed to create any profit. Please understand that our commitment to you starts as soon as you book your tour, often more than a year in advance, and we work diligently on your behalf throughout the planning phase to ensure the highest quality of service at the lowest price for you and your group. We will continue to press our suppliers for refunds and in turn refund to you the amounts we can recover from them.

How long are refunds taking to process?

Due to the unprecedented nature of the volume and cause of cancellations, we are estimating that refunds will take 3 - 8 weeks to process from the date of cancellation. We completely understand how frustrating and challenging this is for everyone and we respectfully ask for your patience as we work through each refund as quickly and efficiently as possible in the order of the original departure date. In many cases, we must obtain refunds from vendors and suppliers (e.g. hotels, bus companies, attractions etc.) that were already paid for your trip. This is made more challenging due to the fact that many of vendors are closed indefinitely. 

 

The current situation has hit almost every business very hard. Please know that our company sends most of the money we collect to numerous suppliers. We are working with them and doing the best we can to recover as much as possible. The pandemic is out of everyone’s control and governments around the world are formulating plans to assist individuals and businesses financially to help us all get through it. Our staff worked for months planning and coordinating your trip and when cancellation occurs we shift our efforts to taking things apart and working hard for the best outcome for everyone. 

 


Thank you for your patience and understanding as we continue to work through this together. 

For rescheduling, cancellations, or refund requests please email:

John Holbrook, owner

Holbrook Field Trips

John@busfieldtrips.com

© 2014 Holbrook Field Trips.